Legal notice

LEGAL NOTICE / IMPRESSUM

Information pursuant to section 5 of the German Digitale-Dienste-Gesetz (DDG)

Sean Langwith
trading as Kitty Cat Habitat
2000 Island Hwy. N. Suite 1013
Nanaimo, BC V9S 5W3
Canada

Email: hello@kittycathabitat.ca
Telephone: +1-672-879-2000

Our official contact channels are the postal address, email address and telephone number at the top of this notice, this website, the social media accounts linked from it, and our own shops on Faire (https://kittycathabitat.faire.com) and Etsy (https://www.etsy.com/shop/kittycathabitat), and any other marketplace shop linked from this website. No directory, listing site or other third party is authorised to publish our details or to receive messages on our behalf, unless we have given it our express written authorisation. The only exceptions are the service providers named in our Privacy Policy and those marketplace shops.

Publication director: Sean Langwith

This website is hosted by Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada. Telephone: 1-613-241-2828.

Kitty Cat Habitat is a sole proprietorship registered in British Columbia, Canada. As a natural person there is no separate legal form, no share capital and no authorised representative. The business is not subject to official authorisation, is not a regulated profession, and holds no EU or German VAT identification number.

Kitty Cat Habitat™, Tailored For Tails™ (in any capitalisation) and our logo are unregistered trademarks of Sean Langwith, carrying on business as Kitty Cat Habitat. Sean Langwith owns the copyright in the photographs, text, artwork and product designs we create, to the extent copyright protects them, including the cat-head design in our logo. The typeface used in the lettering of our logo belongs to its owner and is licensed to Sean Langwith. The cat-ear form on the letter C in our logo was drawn by Sean Langwith and is part of our logo artwork. Except as our Terms of Service allow, no one may use our logo, or any name, logo or design so similar to ours that it is likely to cause confusion with our business or products. Use of our name, brand and content is governed by our Terms of Service.

JAPAN: DISCLOSURE UNDER THE ACT ON SPECIFIED COMMERCIAL TRANSACTIONS

This section sets out the information required for mail-order sales to customers in Japan.

Seller: Sean Langwith, trading as Kitty Cat Habitat
Person responsible: Sean Langwith
Address: 2000 Island Hwy. N. Suite 1013, Nanaimo, BC V9S 5W3, Canada
Telephone: +1-672-879-2000
Email: hello@kittycathabitat.ca

Selling price
As shown on each product page.

Shipping
Examples of shipping rates to Japan for one item (November 2026): mats CA$17.35, cat caves CA$33.56, wool kicker toys and t-shirts CA$11.25, toy sets CA$10.17. Rates for more than one item, and rates after this date, may differ. These rates are set in Canadian dollars and converted to yen at the current exchange rate. The shipping charge for your order is calculated at checkout and shown in yen before you pay.

Other charges
Japanese customs may charge import consumption tax and customs duty on delivery. These are set by Japanese customs and payable by you to the carrier on delivery. We cannot determine these amounts in advance.

Payment methods
Credit and debit cards (Visa, Mastercard, American Express, Diners Club, Discover), Shop Pay, Apple Pay, Google Pay and PayPal.

Payment timing
Payment is taken in full when you place your order.

Delivery timing
Orders are dispatched within 1 to 2 business days of receiving payment and are delivered within 10 to 14 business days of your order. Where an item has a longer lead time, the dispatch time is stated on the product page. Business days are Monday to Friday, excluding statutory holidays in British Columbia.

Returns and exchanges
You may return any item within 30 days of delivery, for any reason. You pay return postage. We do not accept exchanges. Where an item has been slept in, played with, soiled, chewed, or otherwise used by an animal rather than inspected, we deduct the reduction in its value from your refund.

Faulty, damaged, incorrect or missing items
Our quality promise covers an item that, when it reaches you, is damaged; is not the item, size or colour you ordered, or is missing from your parcel; or has a manufacturing fault, such as a hole, a split or thin patch in the felt, stitching that has come apart, or a shape fault that stops it being used as intended. It also covers a parcel that does not arrive at all. Tell us about damage within 14 days of delivery; about an item that is not the one you ordered, is missing from your parcel or has a manufacturing fault within 30 days of delivery; and about a parcel that does not arrive, within 14 business days after the latest expected delivery date shown at checkout or in your order or shipping confirmation email or, if none of them shows a date, within 45 days after we ship it. You choose a replacement or a full refund of the item and the shipping you paid for it, and we pay the return postage if we ask for the item back. The promise does not cover soiling by a pet after delivery; normal wear, fuzzing and pilling, and the normal compression and softening of felt over time; chewing, clawing, tearing or shredding by a pet, and use that does not follow our care instructions; or the small differences in size, shape, colour and felting that come with handmade felt. If an item does not conform to the contract, you also have the rights given by Japanese law, including the Civil Code, which the promise does not limit. Apart from that promise, we do not give a guarantee of our own on the quality, workmanship or durability of our products.

Full terms are in our Refund Policy.