FAQs
What Is Your Return Policy?
You may return any item within 30 days of delivery, for any reason, wherever you are. You do not need to give a reason and you do not need our agreement. You pay return postage, and where an item has been used by an animal rather than inspected, we may deduct the reduction in its value.
We do not accept exchanges. If you want a different item, return the original and place a new order.
Our handmade products are made in small batches, so no two pieces are exactly alike. Please read the product page carefully before you buy, and message us with any questions first. We would far rather answer a question than have you receive something that is not what you expected.
Faulty, damaged or not as described? We cover verified craftsmanship defects for two years from delivery, on every product we sell. We pay return postage, and we usually do not ask for the item back at all. Where it is still safe and reusable, we may ask you to donate it to a local animal rescue instead. This never delays or reduces your remedy.
Full details are in our Refund Policy.
Do You Ship Internationally?
Yes. We offer tracked shipping to Canada, the United States, the United Kingdom, Ireland, France, Germany, Spain, Portugal, Italy, the Netherlands, Belgium, Austria, Denmark, Sweden, Finland, Poland, Romania, Greece, Iceland, Norway, Switzerland, Japan, Australia, New Zealand and Singapore. Orders are processed and shipped within 1-2 business days of payment, unless the product page states a longer lead time. Full details are in our Shipping Policy.
Are Duties & Taxes Included For International Orders?
It depends where you are. For orders shipped to the United States, Austria, Belgium, Denmark, Finland, France, Germany and Portugal, duties and taxes are calculated and collected at checkout. Nothing further should normally be owed on delivery, although trade rules change and local authorities can still apply charges in some cases.
For orders shipped to Greece, Iceland, Ireland, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, the United Kingdom, Australia, New Zealand, Japan and Singapore, duties, taxes and any customs brokerage fees are payable by you to the carrier or customs authority when your order arrives. We cannot calculate these in advance.
Orders within Canada are not subject to import duties.
Orders shipped to Austria, Belgium, Denmark, Finland, France, Germany and Portugal are sold through Shopify Managed Markets, with Global-e US Inc. as merchant of record and seller. Every other destination is sold directly by us.
Full details are in our Shipping Policy.
Do Your Products Contain Catnip?
When it comes to catnip, fresh is best. None of our toys come pre-stuffed with catnip, because potency fades quickly. Some of our cloth toys are refillable, so you can add catnip whenever you like. Catnip can also be sprinkled onto our wool toys. Many cats are drawn to our wool toys without it, thanks to the natural scent of lanolin, though not every cat responds to catnip and that is perfectly normal.
Are Your Products Safe For My Cat?
Safety is our priority. Most of our products are undyed, in the natural colour of the wool or other material. Where we do use dyes, they are azo-free. Every piece is made with secure construction methods. Patrick, our Chief Executive Cat, personally paw-inspects every design. Our toys are made for supervised play, not for chewing, so please supervise, inspect regularly for wear, and replace anything torn or damaged. If your cat tries to eat any part of a toy, stop using it.
Do You Offer Wholesale?
Yes. We partner with select retail stores to bring thoughtfully designed cat beds, toys, and cat-themed goods to their customers. Our products are made for cats' natural instincts, with a focus on durability, function, and materials such as wool, cotton, wood and hemp, with no plastic parts. Our wholesale program is simple and flexible, with easy restock options. Wholesale
How Do I Care For My Felted Wool Bed, Cave, Basket Or Mat?
Vacuum gently with a non-bristle wand for routine cleaning. When it needs more than that, hand wash cold with a wool-safe detergent and air dry fully. Never put it in the dryer. While it is still damp, reshape a cave or basket around towels or blankets so it reforms as it dries.
How Do I Care For My Hemp & Wool Cat Bed?
Remove the inner cushion and wash it separately from the cover.
Hemp Cover
- Machine wash cold with similar colours and an unscented, zero-dye detergent.
- Tumble dry low or air dry.
- Hemp softens with washing, so wash it as often as you like.
Inner Cushion
- Wash cold on a gentle cycle when soiled, using an unscented, wool-safe detergent.
- Tumble dry with no heat and a few wool dryer balls. Ensure it is fully dry before use.
- Caution. Warm water, a regular cycle or dryer heat can felt the wool.
How Do I Care For My Wool Toys?
Hand wash cold with a wool-safe detergent. Air dry fully before letting your cat play with them again, and never put them in the dryer. Wool toys naturally develop fuzz with use, so shave or trim it back periodically to keep them tidy and safe.
Does Caring For My Products Affect My Guarantee?
Yes. Our two-year craftsmanship guarantee covers defects in materials and workmanship, not damage caused by improper care. Following these guidelines keeps your guarantee intact and keeps your products lasting longer. Your statutory rights are not affected. Full details are in our Refund Policy.
Do You Sell Or Adopt Out Cats?
No. Kitty Cat Habitat does not sell cats or handle cat adoptions. We make products for cats and the people who love them.
If you’re looking for a cat, we encourage you to connect with a local registered non-profit rescue or animal shelter.