FAQs

You may return any item within 14 days of delivery, for any reason, wherever you are. You do not need to give a reason and you do not need our agreement. You pay return postage, and where an item has been used by an animal rather than inspected, we may deduct the reduction in its value.

We do not accept exchanges. If you want a different item, return the original and place a new order.

Our handmade products are made in small batches, so no two pieces are exactly alike. Please read the product page carefully before you buy, and message us with any questions first. We would far rather answer a question than have you receive something that is not what you expected.

Faulty, damaged or not as described? We cover verified craftsmanship defects for two years from delivery, on every product we sell. We pay return postage, and we usually do not ask for the item back at all. Where it is still safe and reusable, we may ask you to donate it to a local animal rescue instead. This never delays or reduces your remedy.

Full details are in our Refund Policy.

Yes. We offer tracked shipping to Canada, the United States, the United Kingdom, Ireland, France, Germany, Spain, Portugal, Italy, the Netherlands, Belgium, Austria, Denmark, Sweden, Finland, Poland, Romania, Greece, Iceland, Norway, Switzerland, Japan, Australia and New Zealand. Orders are processed and shipped within 1-2 business days of payment, unless the product page states a longer lead time. Full details are in our Shipping Policy.

It depends where you are. For orders shipped to the United States, Austria, Belgium, Denmark, Finland, France, Germany and Portugal, duties and taxes are calculated and collected at checkout. Nothing further should normally be owed on delivery, although trade rules change and local authorities can still apply charges in some cases.

For orders shipped to Greece, Iceland, Ireland, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, the United Kingdom, Australia, New Zealand and Japan, duties, taxes and any customs brokerage fees are payable by you to the carrier or customs authority when your order arrives. We cannot calculate these in advance.

Orders within Canada are not subject to import duties.

Orders shipped to Austria, Belgium, Denmark, Finland, France, Germany and Portugal are sold through Shopify Managed Markets, with Global-e US Inc. as merchant of record and seller. Every other destination is sold directly by us.

Full details are in our Shipping Policy.

When it comes to catnip, fresh is best. None of our toys come pre-stuffed with catnip, because potency fades quickly. Some of our cloth toys are refillable, so you can add catnip whenever you like, and toys suited to catnip ship with a small sample of fresh pure leaf and flower catnip. Catnip can also be sprinkled onto our wool toys. Many cats are drawn to our wool toys without it, thanks to the natural scent of lanolin, though not every cat responds to catnip and that is perfectly normal.

Safety is our priority. We use non-toxic materials and secure construction methods. Patrick, our Chief Executive Cat, personally paw-inspects every design. Our toys are made for supervised play, not for chewing, so please supervise, inspect regularly for wear, and replace anything torn or damaged. If your cat tries to eat any part of a toy, stop using it.

Yes. We partner with select retail stores to bring thoughtfully designed cat beds, toys, and cat-themed goods to their customers. Our products are made for cats' natural instincts, with a focus on durability, function, and sustainable materials. Our wholesale program is simple and flexible, with no minimum order quantities and easy restock options. Contact Us

Vacuum gently with a non-bristle wand for routine cleaning. When it needs more than that, hand wash cold with a wool-safe detergent and air dry fully. Never put it in the dryer. While it is still damp, reshape it around towels or blankets so the cave reforms as it dries.

Hand wash cold with a wool-safe detergent. Air dry fully before letting your cat play with them again, and never put them in the dryer. Wool toys naturally develop fuzz with use, so shave or trim it back periodically to keep them tidy and safe.

Yes. Our two-year craftsmanship guarantee covers defects in materials and workmanship, not damage caused by improper care. Following these guidelines keeps your guarantee intact and keeps your products lasting longer. Your statutory rights are not affected. Full details are in our Refund Policy.

No. Kitty Cat Habitat does not sell cats or handle cat adoptions. We make products for cats and the people who love them.

If you're looking for a cat, we encourage you to connect with a local registered non-profit rescue or animal shelter.