Shipping

All orders are dispatched from Canada. We are committed to getting your order on its way quickly. Orders are processed and shipped within 1-2 business days of receiving payment. (Business days are Monday to Friday and exclude statutory holidays in British Columbia.)

Where an item has a longer lead time, the dispatch time is stated on the product page and confirmed in your order confirmation email.

Yes. We offer tracked shipping to Canada, the United States, the United Kingdom, Ireland, France, Germany, Spain, Portugal, Italy, the Netherlands, Belgium, Austria, Denmark, Sweden, Finland, Poland, Romania, Greece, Iceland, Norway, Switzerland, Japan, Australia and New Zealand. Orders are processed and shipped within 1-2 business days of payment, unless the product page states a longer lead time. Full details are in our Shipping Policy.

It depends where you are. For orders shipped to the United States, Austria, Belgium, Denmark, Finland, France, Germany and Portugal, duties and taxes are calculated and collected at checkout. Nothing further should normally be owed on delivery, although trade rules change and local authorities can still apply charges in some cases.

For orders shipped to Greece, Iceland, Ireland, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, the United Kingdom, Australia, New Zealand and Japan, duties, taxes and any customs brokerage fees are payable by you to the carrier or customs authority when your order arrives. We cannot calculate these in advance.

Orders within Canada are not subject to import duties.

Orders shipped to Austria, Belgium, Denmark, Finland, France, Germany and Portugal are sold through Shopify Managed Markets, with Global-e US Inc. as merchant of record and seller. Every other destination is sold directly by us.

Full details are in our Shipping Policy.

Please accept or collect your delivery promptly. Carriers hold parcels for a limited time and return them to us afterwards.

If a package is refused or not collected and comes back to us, contact us at hello@kittycathabitat.ca and we will work out the best resolution with you. Any return shipping cost that arises may be deducted from a refund, except where the law requires otherwise, where the delivery failed through carrier error, or where you are exercising a statutory right to cancel or withdraw.

Refusing or not collecting a delivery does not remove any statutory right you have to cancel or withdraw from your order. If you have that right, our Refund Policy applies and we will treat the refusal as notice of your decision.

Free local delivery is available within 10km of our location in Nanaimo, BC, on orders of CA$20 or more. Please indicate at checkout when someone will be home to receive the delivery, or email hello@kittycathabitat.ca to arrange a time.

Delivery note: Please make sure your address is correct and that packages are accepted or picked up promptly.