Terms of service

Last Updated: 23 September 2026

Legal Agreement & Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer") and Sean Langwith, carrying on business as KITTY CAT HABITAT (hereinafter "we", "us", or "our"), a sole proprietorship registered in British Columbia, Canada.

These Terms form part of the contract for purchases made through our site (kittycathabitat.com). They become binding when you place an order.

Before you place an order, our Refund Policy, Privacy Policy, Shipping Policy and these Terms are presented to you as links in the footer of the checkout page and in the footer of every page of our site. By placing an order you confirm that these documents were made available to you before you paid, and that you accept them. If you do not agree to them, do not place an order.

Some of our orders are sold through Shopify Managed Markets, where Global-e US Inc. is the merchant of record and the seller rather than us. This applies to orders shipped to Austria, Belgium, Denmark, Finland, France, Germany and Portugal. For those orders, Global-e's terms of sale apply alongside these Terms and are presented to you at checkout before you pay. Every other destination is sold directly by us.

Our Refund Policy governs returns, cancellations, withdrawals, refunds, defect claims and our craftsmanship coverage. Where anything in these Terms conflicts with that policy, the Refund Policy applies.

Nothing in these Terms limits any right you have under the mandatory consumer protection law of the country where you live.

Eligibility to Purchase

By placing an order, you represent that you are the age of majority in your province/state of residence and have the legal capacity to enter into a binding contract.

Other Policies Incorporated

These Terms incorporate by reference our Refund Policy, Shipping Policy, Care & Maintenance page, and our Privacy Policy (as posted from time to time). Each forms part of the contract for purchases made through our site.

Informational Content

Product descriptions, FAQs, blog posts, social media, and other informational content are provided for general guidance only and do not create warranties, representations, or conditions beyond those expressly stated in these Terms and the incorporated policies. If there is any inconsistency, these Terms and the incorporated policies control.

Programs & Business Sales

Our Wholesale and Discount Program offerings are governed by their own terms as posted on those pages and/or by any separate written agreement we provide. We may modify, suspend, or end these programs at any time, with reasonable notice where required by law. We may also withdraw a discount code at any time at our discretion. These changes do not affect orders already placed.

Wholesale orders are governed by a separate written wholesale agreement we provide. If there is a conflict between that agreement and these Terms, the written wholesale agreement controls. Wholesale orders are not consumer purchases under these Terms unless we expressly state otherwise in writing. Participation in a Discount Program constitutes acceptance of the terms posted on that page, which are incorporated by reference for participants.

Intellectual Property Rights

All content on this website, including graphics, apparel designs, fibre art, photographs, text, and logos, is the exclusive intellectual property of KITTY CAT HABITAT. This content is protected by Canadian and international copyright and trademark laws.

License: We grant you a limited, non-exclusive license to access and use our site for personal use. This does not include any resale or commercial use of our site or its contents; any collection and use of any product listings, descriptions, or prices; or any derivative use of our site or its contents. Unauthorized commercial use is strictly prohibited. For clarity, this license permits non-commercial sharing of our content for personal use, including in honest reviews or on personal social media, provided it is not used for resale, advertising, or other commercial purposes.

Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights; (e) to harass, abuse, threaten, harm, unlawfully defame, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses. Nothing in this section is intended to prevent you from leaving honest, lawful reviews or feedback about our products or services.

Returns, Cancellations & Defects

Our Refund Policy governs all returns, cancellations, withdrawals, refunds, defect claims, remedies and craftsmanship coverage. It is incorporated into these Terms by reference and forms part of the contract for purchases made through our site. Where anything in these Terms conflicts with it, the Refund Policy applies.

In summary, and without limiting that policy:

• You may return any item within 14 days of delivery, for any reason, wherever you are. You pay return postage. We do not accept exchanges. Our handmade products are made in small batches, so no two pieces are exactly alike. Please read the product page carefully before you buy and contact us with any questions first.

• We give a two year commercial guarantee against verified craftsmanship defects from the date of delivery, on every product we sell. It is offered in addition to your statutory rights and does not replace them. The full guarantee statement, including who gives it, what it covers, how long it lasts, where it applies and how to claim, is in the Refund Policy.

• Consumers in the European Union, Iceland, Norway and the United Kingdom have a statutory right to withdraw or cancel within 14 days, which applies whatever these Terms or that policy say, and is set out in full in the policy.

• Nothing in these Terms or in that policy limits any right you have under the mandatory consumer protection law of the country where you live.

To make a claim, email hello@kittycathabitat.ca with your order number and photographs of the issue. Full instructions are in the Refund Policy.

Order Acceptance & Errors

We reserve the right to refuse, cancel, or limit any order for any reasonable reason, including suspected fraud, stock availability, or errors in product descriptions, pricing, or shipping rates. If we cancel an order after payment, we will refund all money received for the cancelled items.

Prices, Currency & Taxes

Prices are shown in the currency selected on our site and may change at any time before an order is accepted. Applicable taxes and shipping charges are calculated and shown separately at checkout before you pay, and are itemised on your order confirmation email.

Shipping, Risk of Loss, & International Import

Risk of Loss: Risk of loss and damage passes to you when you, or a person you have named to receive the goods, take physical possession of them. If a shipment is lost or damaged in transit, contact us and we will put it right. Our Shipping Policy sets out how we handle this.

Importer of Record: For orders we sell directly and ship outside Canada, you are the Importer of Record and are responsible for complying with all laws and regulations of the destination country. You are responsible for all import duties, taxes, brokerage fees, and customs charges imposed by your country. We cannot determine these amounts in advance. Where these are collected at checkout, they are shown separately before you pay. Our Shipping Policy sets out which destinations have duties and taxes collected at checkout and which have them payable on delivery.

Undelivered and Refused Packages: If a package cannot be delivered and is returned to us, contact us and we will work out the best resolution. Where you have a statutory right to cancel or withdraw from your order, refusing or not collecting a delivery does not remove that right, and our Refund Policy applies.

Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including carrier disruptions, customs delays, natural disasters, supply interruptions, or governmental actions. This does not affect any rights you have under applicable consumer protection laws.

Product Safety & Care

Pet Toy Warning: WARNING: To prevent serious injury, use only under adult supervision. This is a play toy, not a chew toy. Ingestion of this product (wool fibres or cloth) can lead to serious gastrointestinal blockage. Inspect toys regularly. Discard and replace if torn, damaged, or parts become separated.

Supervision and Care: Animal behaviour is unpredictable. Supervise play, inspect products regularly for wear, and follow our care instructions. If a failure to supervise play, inspect products or follow care instructions contributes to damage or injury, any compensation we owe may be reduced to reflect your share of responsibility under the law on shared fault.

Warranties

Our products come with the warranties and remedies required by law, together with the voluntary craftsmanship coverage set out in our Refund Policy. We do not make additional express warranties beyond what is stated in these Terms and our incorporated policies.

Nothing in these Terms excludes or limits any implied condition, warranty or statutory guarantee that cannot lawfully be excluded, including under the Sale of Goods Act (British Columbia), the Australian Consumer Law, the Consumer Guarantees Act 1993 (New Zealand), the Consumer Rights Act 2015 (United Kingdom), the guarantee against hidden defects under Articles 1641 to 1649 of the French Code civil, the Swiss Code of Obligations, or Directive (EU) 2019/771.

We may interrupt our website temporarily for maintenance or for technical reasons beyond our control.

Limitation of Liability

Where loss is caused by ordinary negligence on our part or on the part of anyone acting for us, we are liable only for loss that was foreseeable and typical for a purchase of this kind when you placed your order. This limit does not apply to loss caused by intentional misconduct or gross negligence by us or anyone acting for us, to death or injury to body or health, or to liability under product liability laws.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for personal injury or death caused by our negligence, or your statutory rights as a consumer.

Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of British Columbia, Canada. If you are a consumer, you also keep the protection of the mandatory provisions of the law of the country where you live. In the event of any dispute, we encourage you to contact us first at hello@kittycathabitat.ca to seek a resolution.

If you are a consumer, you may bring a claim against us in the courts of the country where you live or in the courts located in Nanaimo, British Columbia, and we may bring a claim against you only in the courts of the country where you live. If you live in British Columbia, either of us may instead bring a claim that is within the Civil Resolution Tribunal's jurisdiction before that tribunal.

If you are not a consumer, you and we submit to the jurisdiction of the courts located in Nanaimo, British Columbia.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.

Entire Agreement

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and KITTY CAT HABITAT regarding purchases through this site and supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing to be effective.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Changes apply only to orders placed after the updated Terms are posted.

Contact Information

Kitty Cat Habitat
Sean Langwith
2000 Island Hwy. N. Suite 1013, Nanaimo, BC V9S 5W3, Canada
hello@kittycathabitat.ca
1-672-879-2000